EERRAA // IN-APP ASSISTANT
Answers the question,
then does the step.
// your users know what they want, not where the setting lives. a docs search sends them hunting. this answers, then acts.
BEFORE
A search box returns ten articles. The user skims three, still is not sure, and either files a ticket or gives up. Your docs were right there and it did not matter.
AFTER
They ask in plain words. The agent answers from the exact passage, offers to do it, and does it as them. The question and the task close in the same short chat.
WHAT IT DOES
ANSWERS FROM YOUR DOCS
“How do I add a second billing contact?”
It retrieves the exact passage from your help center with hybrid search and reranking, then answers in two sentences with the real steps, not a link to a search page.
THEN DOES THE STEP
“Add finance@acme.com as one.”
It calls your API through an SSRF-guarded webhook, adds the contact as the signed-in user, and shows the live tool status while it runs. No copy-paste, no tab switching.
CONFIRMS BEFORE WRITING
“Turn off weekly digest emails.”
Anything that changes state pauses with an Approve or Cancel card showing exactly what it will do, so the user stays in control of every write.
OFFERS THE NEXT MOVE
ends with clickable choices
After it answers, it can surface two to six buttons (“Show me the API keys”, “Invite a teammate”) so the user keeps moving instead of wondering what to type next.
› user asks how → reads your docs → calls your tool → does it as them → confirms it is done
Turn your docs into an assistant.
// upload them once. it answers from them and acts on them.