EERRAA // SUPPORT THAT ACTS
Support that
actually resolves.
// most support chat can only talk. this one checks the order, resets the setting, upgrades the plan, then tells the user it is done.
BEFORE
The bot answers with a canned article, then hands off to a queue. A human reads the thread, opens three internal tools, and does the thing an hour later. The customer waited for work a machine could have done.
AFTER
The agent reads the account, calls the right tool as the customer, confirms the write, and resolves it in the chat. Humans get the genuinely hard tickets, and the transcript is right there for the ones that escalate.
WHAT IT RESOLVES
CHECKS AN ORDER
“Where is order #48213?”
It looks the order up through your API scoped to the signed-in customer, reads back the status and the tracking, and answers in one line. Read actions run straight through, no ticket.
RESETS A SETTING
“My notifications are stuck on.”
It flips the setting as that user, but pauses first with an Approve or Cancel card showing the exact change, so nothing state-changing happens without a yes.
UPGRADES A PLAN
“Move us to the team plan.”
It calls your billing tool, shows live tool status while it runs, and confirms the new plan back in the chat. The repetitive upgrade ticket never reaches a human.
HANDS OFF CLEANLY
when it should not act
Policies can deny a tool for a given user or inject the right context first. When something is out of bounds, it says so plainly instead of guessing, and you see why in the logs.
AND YOU SEE ALL OF IT
EVERY STEP LOGGED
agent_start, tool_call, tool_result, agent_end, each with tokens, latency, and cost. Live log stream, sessions, and analytics.
WRITES PAUSE
Approve or Cancel on any write action, plus a Stop button. Rate limits and a monthly budget cap keep a bad day from becoming an expensive one.
THUMBS FEEDBACK
Users rate answers up or down from the widget, so you can see where the agent helps and where it needs a better tool or a better doc.
Deflect the tickets, resolve the rest.
// connect your tools, set the guardrails, watch it work.